Frequently Asked Questions

Madison Mutual has multiple ways to start a claim.
Your agent can start a claim for you, you can call
800-766-MMIC or start a claim on our website.  Once, your claim has been submitted, an adjuster will be in contact within 24 hours.

To file a glass claim you can contact our third-party vendor who is available24/7 every day of the year to help assist you. To reach Gerber National Claims Services, please call their toll-free number at 1-800-766-6642.

To file a roadside claim you can contact our third-party vendor who is available 24/7, to help assist you in filing your claim. To reach Gerber National Claims Services, please call their toll-free number at 1-800-766-6642.

Your deductible is the amount that you owe to an auto repair company or contractor. Any amount that is more than your deductible amount would be left for Madison Mutual to pay in relation to the claim submitted. Your deductible will apply when you have completed any repairs considered necessary.

We recommend you reach out directly to your agent for any changes you need to make to your policy. In the event you are unable to reach your agent, you can reach MMIC through 800-766-MMIC or through Contact Us on our website.

If you are having issues when creating a password to protect your account, remember that this password requires specific requirements to ensure your personal information stays personal. When creating your password, please include the following:
·  12 Characters
·   At least one UPPER case letter
·   At least one LOWER case letter
·   At least one number
·   At least one symbol (!@#$)  

If you are unable to access your account and are not able to sign in, try following these steps:
·    Ensure that you are putting in the right username and/or password
·    If you have saved the password and use a password manager, try typing in your username and password rather than applying it prefilled
·    Avoid clicking copy and paste when putting in your password or username. Manually type your password and username in to ensure a more successful process.

To file a roadside claim with us, you can contact our third-party vendor who is available 24/7, to help assist you in filing your claim. To reach Gerber National Claims Services, please call their toll-free number at 1-800-766-6642.

If you are experiencing problems when trying to access the Madison Mutual website, please follow these steps
·    Firstly, confirm that your Internet connection is working properly. You can do this by attempting to access another website and see if you are allowed entry there. ·     Secondly, you can attempt to access the Madison Mutual website through another browser (Edge, Chrome, Firefox, Safari, Opera, etc.)
·     You can also try accessing our website from another device like your laptop or other mobile device
·      If issues still persist, you can try clearing your browser cookies by going onto your device and clicking the three dots next to the browser. While it is generally different from each device, you can usually find the three dots on the right-hand side of your browser and then open your settings. From here, you will look for Cookies and Site permissions.

You can search for an agent close to you by using our Find an Agent tool on our website. Once, you locate an agent, you can reach out to the agency directly for your Madison Mutual quote.