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Madison Mutual Insurance Company has been around for over 100 years because it's an excellent place to work and grow professionally. Come join us!
This position is part of the operations department to act in role of customer service and support. Employee will welcome visitors, answer and transfer phone calls and direct visitors. The role also provides operational support to various departments as needed. It is responsible for printing in-house batch mailings that aren’t outsourced and prepare returned mail to scan to appropriate departments. Additionally, this position will be charged with Mortgagee/Lienholder address updates and working returned electronic Mortgagee/Lienholder notifications. As part of the Operations Team, this position balances servicing several departments internally and assisting with handling some external vendor reports.
• Relevant Office or Insurance experience
• Knowledge of general office procedures
• Ability to operate basic office equipment
• Good math skills• Excellent data entry skills
• Must be detail orientated• Excellent customer service and interpersonal skills
• Proficient computer knowledge with experience in Word and Excel
• Professional telephone manners
• Excellent verbal and written communication skills
• Welcome visitors, answer call queues, transfer callers, direct visitors, accept deliveries
• Print in-house batches, pulls certain items for Underwriting, manually folds, stuffs, and prepares items for mailing
• Batch receipts – walk-in and mail-in payments posting, batching receipts and present them to accounting
• Working Lexis Nexis rejects from electronic Lienholder notification system• Endorsements for change of address for Mortgagee/Lienholders
• Prepare returned mail and scan to the appropriate departments
• Manage and process our GoPaperless requests
• Assist Operations Department with special projects
• Assist Call Center Assistant positions with inbound/returned mail
• Assist Call Center Assistant positions with tasks within Insurance Now
• Assists in preparation, review and analysis of various reports and projects
This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties may differ from those outlined in the job description and other duties, as assigned, may be required. This document does not create an employment contract. Employees are employed on an “at will” basis and may be terminated at any time.
Salary commensurate with experience. If you are the perfect candidate for this position, please send your salary requirements and resume to: careers@madisonmutual.com
