• Relevant insurance call center experience or college degree preferred
• Insurance producer’s license or the ability to obtain your license
• Strong customer service and active listening skills
• Proficient computer knowledge with experience in Excel and Word
• Must be detail oriented and able to multi-task
• Excellent verbal and written communication skills
• Works well in a team environment as well as independently

• Takes incoming customer calls, emails, etc. to provide accurate, satisfactory answers to their policy questions and coverage questions involving agents with changes to policy exposures as appropriate
• Takes incoming agent calls, emails, chats, etc. to assist with inquiries on new quotes and existing policy questions
• Acts as a backup to the receptionist, serving in a rotation during the week
• Makes basic underwriting decisions in accordance with Company guidelines.
• Assists with agent maintenance to keep records up to date
• Set up initial claim reports as they come in by policyholders, claimants, agents, etc.
• Assist with record destruction program as needed
• Will assist as back up for MWP/Collinsville office

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- $18.00 hourly/starting wage

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